FREE EXPRESS SHIPPING WHEN YOU SPEND OVER $99
EXPRESS SHIPPING | $9.95 (orders under $99)
STANDARD SHIPPING | $7.95
PROCESSING TIME
BOXING DAY SALE: There may be a dispatch delay of up to 2 business days during our sale periods.
Orders are dispatched Monday through Friday and are shipped the same day if placed prior to 1pm AEST. Excluding public holidays and weekends.
Once your order has been dispatched, you will receive an email with a tracking number to track your parcel.
DELIVERY TIME
STANDARD SHIPPING
Australia Post Standard shipping is 3-5 business days from the date your order has been shipped*
Estimated 5-8 business day delivery to regional areas (including WA & NT).
EXPRESS SHIPPING
Australia Post Express shipping is 1-3 business days from the date your order has been shipped*
Estimated 2-5 business day delivery to regional areas (including WA & NT).
Please note, shipping timeframes are estimates only and do not account for any delays with the carrier, that may occur outside of our control.
*All orders are dispatched via Australia Post International shipping services.
EXPRESS SHIPPING
Orders over $150 AUD = FREE Express Shipping
Orders $120 AUD to $150 AUD = $10.00 AUD
Orders up to $120 AUD = $15.00 AUD
STANDARD SHIPPING
Orders up to $100 AUD = $11.95 AUD
Orders $100 AUD to $150 AUD = $6.00 AUD
DELIVERY TIME
Australia Post International Standard shipping is 4-7 business days from the date your order has been shipped*
Australia Post International Express shipping is 2-5 business days from the date your order has been shipped*
Signature is required for Express deliveries.
IMPORTANT NOTICE: All shipments to Canada are currently suspended until further notice. Please view the drop down below for further information.
*All orders are dispatched via Australia Post International shipping services.
EXPRESS SHIPPING
Orders over $200 AUD = FREE Express Shipping
Orders $150 AUD to $200 AUD = $15 AUD
Orders up to $150 AUD = $20 AUD
STANDARD SHIPPING
Orders over $100 AUD = FREE Standard Shipping
Orders up to $100 AUD = $12 AUD
DELIVERY TIME
Australia Post International Standard shipping is 5-9 business days from the date your order has been shipped*
Australia Post International Express shipping is 3-6 business days from the date your order has been shipped*
Signature is required for Express deliveries.
PLEASE NOTE: We cannot ship to military addresses (APO/FPO/DPO)
SHIPPING TO CANADA:
27 November 2024: Due to ongoing union strike action, Canada Post has advised all countries to temporarily stop sending all items to Canada.
As a result, all services to and from Canada are temporarily suspended as of 27 November 2024.
International items that have already been sent to Canada between 4-26 November will be held securely by Canada Post, however tracking information from Canada Post may not be available at this time.
Once services resume, items will be processed and delivered by Canada Post as quickly as possible. However, customers should expect delays as Canada Post works to manage the volume and stabilise operations.
You can view this information on the Australia Post website HERE.
We appreciate your patience as we navigate this situation and will continue to provide updates as necessary. Should you have any questions, please feel free to contact our Customer Care team.
*All orders are dispatched via Australia Post International shipping services.
EXPRESS SHIPPING
Orders over $250 AUD = FREE Express Shipping
Orders $150 AUD to $250 AUD = $15.00 AUD
Orders up to $150 AUD = $25.00 AUD
STANDARD SHIPPING
Orders over $200 AUD = FREE Standard Shipping
Orders $150 AUD to $200 AUD = $9.95 AUD
Orders up to $150 AUD = $14.95 AUD
DELIVERY TIME
Australia Post International Express shipping is 10-14 business days from the date your order has been shipped*
Signature is required for Express deliveries.
*All orders are dispatched via Australia Post International shipping services.
EXPRESS SHIPPING
Orders over $250 AUD = FREE Express Shipping
Orders $150 AUD to $250 AUD = $15.00 AUD
Orders up to $150 AUD = $25.00 AUD
STANDARD SHIPPING
Orders over $200 AUD = FREE Standard Shipping
Orders $150 AUD to $200 AUD = $9.95 AUD
Orders up to $150 AUD = $14.95 AUD
DELIVERY TIME
Australia Post International Standard shipping is 4-7 business days from the date your order has been shipped*
Australia Post International Express shipping is 3-5 business days from the date your order has been shipped*
Signature is required for Express deliveries.
Shipping timeframes vary for country to country. Please see here for an estimated delivery timeframe to your location.
Unfortunately, we cannot ship to Russia and Israel at this time.
All orders placed prior to 1pm AEST will be dispatched the same day.
Once your order has been dispatched, you will receive an email with a tracking number to track your parcel.
For orders shipped with standard international post or express international post, you can track your order via your local postal service once it has arrived into your country for more detailed information (eg. USPS for all US orders).
Deliveries to countries outside Australia may incur customs or import taxes. These charges are to be paid by the customer.
Charcoal Clothing is not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit because of this.
We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer.
RETURN TO SENDER FEES
It is the sole responsibility of the customer to enter their full and correct address (including Business Name if applicable), ensure that they are available to be contacted for delivery to be arranged (if applicable), as well as collecting their parcel from the collection point (if applicable). Charcoal Clothing is not liable for any information entered incorrectly in the checkout, which is a secure environment.
For Australian customers, if the parcel cannot be delivered due to the customer's error or is not collected within the Australia Post timeframe and therefore returned to sender (RTS), Charcoal Clothing will contact the customer with options for re-shipment.
For Australian customers, a flat rate of $10.00 AUD will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable.
If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the aforementioned re-shipping fee (and less any original shipping costs, if applicable).
LOST OR STOLEN PARCELS
Charcoal Clothing is not responsible for lost or stolen packages or orders delayed in transit. The advised timeframes are not guaranteed and delays may occur beyond our control.